A Helping hand for you

Here to help & support you with every step...

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Support for everyday life and emotional wellbeing

At Positive Steps, we understand that mental health can affect confidence, motivation, routines, relationships and the ability to manage everyday life.

Our support is flexible and built around the individual. We can support you at home, in the community, one-to-one or through inclusive groups and activities.

Your support plan will set out what you would like help with, the goals you want to work towards and how you prefer to be supported.

Mental health and emotional wellbeing support

We provide a consistent and understanding presence, helping you feel heard and better able to manage everyday challenges.

Emotional reassurance and a non-judgemental listening ear
Building confidence, motivation and self-esteem
Developing manageable daily and weekly routines
Recognising triggers and early signs of declining wellbeing
Exploring coping strategies that work for you
Preparing for situations that make you feel anxious
Developing emotional regulation skills
Breaking larger goals into smaller, achievable steps
Maintaining wellbeing during periods of change or difficulty

We Can Help With

Group activities
Group trips
Shopping
Daily living
Maintaining the home environment
Fun activities either group or solo
Theatre
Picnics
Prompts and encouragement around personal hygiene and self-care
Medication
Budgeting
Swimming and gentle exercise
Cooking

Medication support

Medication support is tailored to the individual. It may include reminders and prompts, support with prescriptions and, where agreed, administering medication.

Medication will only be administered when it is included in the person's agreed support plan and risk assessment, clear instructions and the necessary consent or authority are in place, and the staff member has been trained and assessed as competent. All administration will follow Positive Steps' medication policy and recording requirements, including Medication Administration Record (MAR) documentation where required.

A trauma-informed way of working

We recognise that trauma can affect trust, communication, emotional regulation, relationships, routines and a person's sense of safety. Our staff focus on choice, collaboration, respectful communication, predictability and consistency, adapting support to reduce distress and avoid re-traumatisation wherever possible.

People do not have to disclose traumatic experiences to access our support. Trauma-informed support describes the way we work; it is not counselling, trauma therapy or clinical treatment.

Staff training and development

All Positive Steps staff complete a full induction and ongoing core training relevant to their role. Our core training includes:

Safeguarding Adults Level 1
Safeguarding Adults (Advanced) Level 2
Mental Health Awareness
Autism Awareness
Risk Assessment Awareness
Medication Awareness and Safe Administration of Medication, including medication recording and MAR documentation

Training is refreshed as required and supported by regular supervision. Where a role includes administering medication, the staff member must also be assessed as competent before carrying out that responsibility.

Community access and appointments

Leaving the house and accessing the community safely
Attending GP, hospital, social care, housing and other appointments
Preparing questions and communicating with professionals
Shopping and completing essential errands
Journey planning and building confidence using public transport
Trying new activities and visiting new places
Staying active through suitable and enjoyable activities

Independence skills

Being independent means different things to different people. We will help you work towards the areas that matter to you.

Making informed choices and building decision-making skills
Developing shopping, cooking and household skills
Managing money and planning everyday spending
Building confidence when travelling
Developing communication and social skills
Attending appointments more independently
Completing more tasks independently when you feel ready
Recognising and building on your existing strengths

Do you or someone that you know need a little extra support?

We assist individuals who are 18+ with a range of mental health challenges, including schizophrenia, bipolar disorder, personality disorders, depression, anxiety, OCD, autism, ADHD, and mild learning difficulties.

We take the time to truly know each individual, offering positive steps — big or small — at their own pace.

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Groups, activities and social connection

Loneliness and isolation can have a significant effect on mental health. Our groups and activities offer opportunities to build confidence, enjoy meaningful experiences and connect with other people in a welcoming environment.

Inclusive group activities and organised trips
Creative, social and wellbeing activities
One-to-one activities for people who are not ready for a group
Support to develop communication and social confidence
Opportunities to meet people and build positive friendships
Activities adapted wherever reasonably possible to support inclusion

You will never be pressured to join a group or take part in an activity that does not feel right for you.

Groups, activities and social connection

Short-term and step-up support

Where we have capacity, we may be able to provide short-term, short-notice or temporary additional support.

Support following a hospital stay or discharge
Support during a move or change of accommodation
Temporary help while longer-term arrangements are organised
Additional support to prevent a decline in wellbeing
Support during a difficult change in circumstances
Temporary support to reduce isolation or re-establish routines

Availability will depend on staffing, location, the person's needs and whether Positive Steps can provide the support safely.

Support for families and carers

Supporting someone you care about can sometimes feel overwhelming. With the person's agreement, we can work alongside families and carers, provide consistent support and help everyone understand the agreed goals and arrangements.

Planned one-to-one or community support may also give family carers time to rest or attend to other responsibilities, where this forms part of the agreed support arrangement.

What we do not provide

Emergency or crisis-response services
Clinical diagnosis, counselling or psychological therapy
Hands-on personal care, unless the service formally expands and confirms otherwise
Professional domestic cleaning as part of mental health support
Guaranteed same-day, evening or weekend support

If someone is in immediate danger, call 999. For urgent mental health support, contact the appropriate NHS crisis service or call NHS 111 and select the mental health option.

How support begins

Contact us to tell us what support is being considered
We will discuss the person's needs, preferences, risks and goals
We will confirm whether Positive Steps is able to provide safe and suitable support
An individual support plan and agreed arrangements will be developed
Support will be reviewed as the person's needs, circumstances or goals change

Ask about support

Don't Just Take Our Word For It...

Compassionate, kind, and genuinely caring. I’ve never felt judged, only encouraged to be the best version of myself.

Client Review

19/02/2025

Positive Steps have helped me come a long way. They plan activities that are inclusive and help me to understand other people’s needs and communication needs. The support has allowed me to make friends, and reassurance is always given when I need it. Staff help me understand that it is okay when people are busy and that it does not mean they are ignoring me. Positive Steps support me to have positive relationships with everyone, especially my daughter. All staff are brilliant and understanding in their own ways, but they all still meet my needs, which is important to me. Positive Steps has given me and opened me up to new opportunities.

03/06/2026

When I was first introduced to Positive Steps, I felt fearful, anxious and withdrawn. I did not mix with lots of people, but now I have become more comfortable being around such lovely friends. The staff are all very welcoming, friendly, understanding and fun to be around. They all understand the challenges of living with mental health. The support workers help immensely with confidence building and giving us the chance to live life to the full and experience new things and go to places such as bowling, bingo and competitions. There is not one person, either staff or service user, that is horrible. I love them all.

Diane

03/06/2026

Positive Steps gets me out and about. The staff are outgoing, very helpful, flexible and meet my needs. I enjoy the group activities because they help me make new friends and socialise.

Debbie H

03/06/2026

Working with staff and service users has been very challenging and rewarding. I really enjoyed going out on the tram with staff and other people to do some Christmas shopping. I found it very hard to get on the tram because I suffer from dizziness and anxiety, but I felt more at ease being with staff and clients. Positive Steps staff have been amazing because they are very helpful with support. I would recommend their service to anyone with mental health problems or any disability.

M.G.

03/06/2026

Before I began support, I only had my boyfriend. Now I have the entire team. I have had a good time with lots of understanding. I used to think people pushed me, but now I realise they were trying to help me see my potential. I still have a long way to go, but I have been proud of my progress. I look forward to going out and having fun instead of being stuck at home and feeling disabled and depressed. I have been improving with my confidence and feel comfortable with the staff. It is good to have a little bit more variety with who supports me. I am building relationships with other clients and, although I still get nervous at times, I do feel more confident than I used to. It is hard for me to trust people and have confidence, but the team at Positive Steps have really helped with that. Without the group and team, I would still be stuck at home and my boyfriend would be overloaded and overworked. Good on everyone for putting up with me and enjoying my quizzes!

Jaden

03/06/2026

Positive Steps has been the best support I have received in all the years I have struggled with my mental health. Even when mental health services became involved, I did not feel supported in the same way that Positive Steps has supported me. I am so glad I was given this service. I cannot thank the team enough for everything they have done for me.

L.H. - Client Review

03/06/2026

One thing I like about Positive Steps is that all the staff are very kind, friendly, and supportive. They all attend and are happy to help with anything you need. For example, if you are struggling with anything, they are very helpful. They listen to me, and one of my favourite staff members has to be Zaa. She is very funny and makes me laugh a lot. They are all very patient and understanding. They encourage me when I face any sort of challenge. I appreciate their positive attitude and the effort they put into making sure I feel supported. Overall, I am very grateful for their help and would highly recommend them.

04/07/2026

Since working with Positive Steps, I have started to feel more confident leaving the house and trying new things. The support workers help me with daily tasks, appointments and social activities, but they also take the time to listen when I am feeling anxious or overwhelmed. They understand my needs and help me take things one step at a time. I feel safer knowing I have support from people who genuinely care.

Anonymous

29/06/2026

The support from Positive Steps has helped me build a better routine and become more independent. Staff have supported me with shopping, household tasks, attending appointments and getting out into the community. They encourage me without putting pressure on me, and this has helped me feel more confident in myself. I feel listened to, respected and supported.

client

16/06/2026

As a family member, I have seen such a positive difference since Positive Steps became involved. The support has helped my loved one build confidence, get into a better routine and feel more comfortable accessing the community. The staff are kind, patient and understanding, and they take the time to work at a pace that feels right for the individual. It is reassuring to know they are being supported by people who genuinely care and want to help them become more independent. Positive Steps has not only supported my loved one, but has also given our family peace of mind knowing they have consistent, reliable support in place.

Family member

04/07/2026

Positive Steps has helped me feel included and part of something, even though I have mobility restrictions. I sometimes worry that I will not be able to join in with activities or that I may hold others back, but the staff always make sure I feel comfortable, supported and involved. The group activities have given me something to look forward to and have helped me feel less isolated. They have also supported me to meet new people, build friendships and feel more confident around others. Staff take the time to understand what I can manage and make sure activities are accessible for me, so I never feel left out or judged. Being included in trips, groups and social activities has made a real difference to my confidence and wellbeing. Positive Steps has helped me feel valued, supported and able to enjoy new experiences at my own pace.

Anonymous

12/03/2026

Positive Steps has really helped me in my day-to-day life. The staff support me with things like going out, shopping, appointments and getting into a better routine. I don’t feel rushed when I’m with them, and they understand that some days are harder than others. They encourage me to try things for myself, but they are still there when I need support. Since having Positive Steps, I feel more confident going out and doing more things. I have been able to meet new people, join in with activities and feel less on my own. It has made a big difference having support from people who listen and understand me.

client

07/04/2026

From the very first meeting, I felt at ease. The team is professional yet warm, making a real difference in my confidence and daily life

Client Review

19/02/2025

The support I have received has been truly life-changing. They listen, they care, and they genuinely want to help

Client Review

19/02/2025

Positive Steps has changed my life. The team is incredibly supportive and understanding. I finally feel like I have control over my future.

Client Review

19/02/2025